Refund policy

🛍️ Returns & Refunds

Return Window
Items may be returned for a refund if postmarked within 14 calendar days of your package’s received date. 

Return Shipping & Tax
Customers are responsible for all return shipping costs. Refunds will exclude any original taxes tied to the returned item(s).
We do not accept returns sent “freight collect” or “cash on delivery” – such packages will be refused. For international returns, any customs duties or import taxes on the return are the customer’s responsibility; if we must pay them, we will deduct the amount from your refund.

✅ Return Eligibility

To qualify for a refund, items must be:

  • Unused and unworn, in the same condition as received

  • Accompanied by original tags, packaging, and any accessories

  • Not designated as sale or beauty items (these cannot be refunded or exchanged)

🔁 Exchanges

We do not offer direct exchanges at this time. To get a different size or item:

  1. Return your current full‑priced purchase within the 14‑day window

  2. Place a new order for your preferred item
    This ensures smooth processing and avoids inventory issues.

📦 Return Process

  1. Please click the link below to access our returns portal. Simply enter your email and order number to get started. This will help us process your refund faster!
       👉 Start your return here: https://www.frontrowshop.com/a/returns

  2. Ship your return via a traceable method and use a prepaid shipping service. Do not use “cash on delivery” or “freight collect” – such shipments will be refused. Retain your tracking number for reference.

  3. Once we receive and inspect your item(s), we’ll process your refund—typically within 5–10 business days of receipt.

⚠️ Issues in Transit

The Front Row Shop is not liable for packages lost or damaged during return shipment. We strongly recommend using a service with tracking or insurance.

📩 Need Help?

Feel free to contact us with any questions regarding returns or refunds. We’re here to help!